Refund policy

Every intellimerch. item is made to order, just for you. Because of that, we don't accept returns or exchanges for sizing or a change of mind. Please check the size chart in the product photos before ordering.

Damaged, defective or wrong items. If your order arrives damaged, misprinted, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, whichever you prefer. You don't need to send the item back.

Lost packages. If tracking shows no movement for 15 business days, contact us and we'll work with the carrier and reship or refund.

Cancellations. Orders can be cancelled within 2 hours of purchase, before production starts. After that, the item is already being made.